In offering services IranAir is confronted with vast variety of passengers with different conditions. It tries to provide services for all the passengers based on their conditions.
Please make your reservation as far in advance of your flight as possible, particularly if you have special requirements. The more information we have about you and any special requirements you have, the better prepared we will be to meet your needs when you arrive at the airport.
Iran Air requires at Least 48 hours advance notice if you need special care, for example if you:
-  have a visual or hearing impairment and need assistance (this needs to be requested on   reservation);
-  cannot climb stairs or cannot walk at all;
-  cannot walk the distance between the check-in area and the departure gate, between gates  when in  transit, or from the gate to the arrival hall;
-  want to use an Iran Air wheelchair or would like to go to the ate in your own wheelchair (manually powered wheelchairs only);
- wish to take your own electric/battery-powered whellchair  as checked baggage
-  are traveling with a group of 7 or more other passengers with special needs.
Iran Air requires at least  48 hours advance notice for medical care.

Checklist For Passengers
If you would like to use our special facilities, please take the following points into consideration:
•Book your flight at least 48 hours in advance and specify what  your personal needs are.
•If you are flying with one of our partner airlines (with an Iran  Air flight number), please check with your local Iran Air office  about what services and facilities our partners offer.
•If your medical condition requires it, please have your physician  fill out a Medical Information Form. The form should be in our  possession no later than 48 hours before departure. Please download the Medical form or obtain it from your local Iran Air office.
•Check in half an hour before the normal check-in time. if you are using an electrically powered wheelchair.
•Make sure you are present at the gate at the time indicated on  your boarding pass.
•Arrange for a traveling companion if your medical or physical  condition requires assistance; the flight crew is not authorized to lift or carry you.
•Don’t forget to bring along the medications you will need  during your flight, and make sure they are packed in your hand luggage.

The following special services are free of charge:
•special meals;
•assistance of ground staff in boarding, deplaning and   transferring of your own whellcair or walker.
•transport of your life-support equipment for use during the  flight, such as a respirator, if no extra seat is required;
•use of on-board wheelchair (provided by Iran Air).
 For the other special services please contact your local Iran Air offices.

A special note for travel agents
If your client is an IranAir customer with special physical or medical needs if he/she or requests specific assistance, please insert the applicable industry codes into the customer’s reservation record. Use of the correct codes will ensure the proper delivery of the required services.
The codes included the following:
WCHC  Passenger cannot walk and needs to be carried in and out of  the aircraft seat. If the passenger travels with an escort, please add “WCHC escorted by”. If the passenger travels alone, please add “WCHC self supporting’.
WCHR : Passenger can use steps but cannot walk long distances.
WCHS : Passenger cannot walk long distances nor use steps.
MEDA : Medical (extended legrest, oxygen, respirator).
STCR :Strectcher request.
BLND : Passenger blind; if MAAS is requested the SSR MAAS identifier should  be added  at reservation.
DEAF:  Passenger deaf; if MAAS is requested the SSR MAAS identifier should be added at reservation.
MAAS: Meet and assist.
By using these SSR codes we will be prepared to assist your client during their travel with IranAir.
The suggestions contained in this document are not intended as a substitute for individual, professional, medical advice and should not be construed as such. Information within this brochure is subject to change with or without notice and Iran Air assumes no liability for these changes. Iran Air also reserves the right to interpret and apply these policies and procedures. In each case, IranAir’s interpretations and applications
shall be final and conclusive.
In order to inform you, IranAir services offered to particular passengers are listed as follows: