Cargo Exports Procedures
1. Receiving permission to export
To export cargos to other countries, shippers have to receive the export permission from the customs department. For issuing the Customs Permit, passengers are required to show their passports, confirmed tickets and visas (for the countries required). Company representatives can also receive customs permits for the exports of cargo by presenting their Commercial ID cards. Head of the customs department issues the permit to transfer the cargo to the cargo terminal after checking the passenger’s ID, destination country, purpose of travel, travel date, and the airline concerned.
2. Cargo Acceptance
After showing the customs permit to the security unit, shippers can transfer their shipments to the cargo terminal where packages are weighed by the cargo acceptance unit. After receiving the weight sheets, customs evaluators inspect shipments based on the customs inspection rules. If there is no prohibition, shipments are transferred to the packing unit. It is to be noted that some of the forbidden items have been listed on the customs declaration forms and some goods also need special permits for exports.
3. Packing
In this unit, shipments are packed appropriately for export. After packing, shipments are accepted by the cargo acceptance unit and receive issuance documents which bear information such as weight, destination and dimensions of packages, etc. Afterwards, the customs green permits are issued by the customs department.
4. Issuing Air Waybill 
 Shippers may refer to cargo sales office or cargo agencies with their acceptance receipts and customs permits. The cargo sales unit will issue the air waybills according to the information on the green permits and receipts, regarding the rules, terms and conditions. In this stage, air waybills are given to the customers for the final check and signing. Air waybills are official contracts between shippers and the carrier which bring about liabilities for the company and the shippers. The provisions of the contract are presented in English on the back of the sheets and translated versions are also available at Iran Air cargo sales offices. Then customers will have to pay for the freight and expenses based on regulations.
5. Air Cargo Shipping
After issuing air waybills, cargo tags are printed and submitted to the passengers according to the number of packages. Shippers will return to cargo acceptance unit where their shipments are and then, by referring to the cargo sales staff, they attach the tags on their packages. Finally, for security reasons, packages and parcels are x-rayed and if there are no prohibited items or articles in them, they are sent to the warehouse until to be shipped.

Contact Details of Iran Air Cargo Exports Unit
 To contact Iran Air foreign cargo exports unit, you may use the following contact information in Tehran. In other cities, you may refer to Iran Air offices. Iran Air International Cargo Exports Office at Imam Khomeini Airport (IKA) is located in :
 
Address: Cargo Sales office, Iran Air Site, Cargo Terminal, Imam Khomeini Airport
Tel: +98(21)51005137
Fax: +98(21)55677707
E-mail CARGO.THRAGT@IranAir.com