Ticket Sales Contact
Iran Air Services
Safety & Quality assurance unit
Sales expansion & cargo Marketing
Medical Confirmation Guideline
Homa Class Services
Services to other airlines
Haj & Pilgrimage Flights
Engineering and Maintenance
Iran Air History
Iran Air Fleet
Member of the board
How would you rate our services
Passenger Services Evaluation Form
Cabin Services Evaluation Forms
Catering Evaluation Form
Complaints & Suggestion
Track your feedback
What time should a passenger refer to the check-in desk?
For international flights, it is recommended to refer to the check-in desk 3 hours prior to the departure time. For domestic flights this duration is 1:30 hour.
When is the last chance to get the boarding pass?
For domestic flights 25 minutes and for international flights 60 minutes prior to the departure time.
What is the free baggage allowance?
Depending on the route, baggage allowance may be calculated by piece or weight. On routes to USA or Canada, baggage allowance will be calculated by piece. For all other routes, baggage will be calculated by weight,The baggage allowances vary depending on the class of travel, for example the passenger holding a Homa class ticket or Sky Gift card (golden or silver) will receive additional free baggage allowance.
For more information, refer to your ticket or talk to related travel agency.
What are the guidelines on cabin baggage?
Cabin baggage must be suitable for placing in the closed overhead rack and must not exceed dimensions of 56 cm (length),45 cm (width),25 cm (depth).(noting that the sum of the three dimensions should not exceed 115 cm and the maximum weight should be less than 5 kg for economy class and 7 kg for HOMA class. Each passenger is permitted to carry only one unchecked baggage.
What are the regulations for transporting dangerous goods?
Dangerous goods are those items or substances that may cause health and safety hazards to the passengers or potentially damage the aircraft. Transportation of such goods is primarily regulated by ICAO and IATA. Goods under the category of Dangerous Goods are not allowed in passenger baggage or cabin baggage.
What are IranAir procedures for live animal carriage?
According to IranAir procedures, live animals are not allowed to be carried in the cabin of IranAir aircraft.Animals can only be accepted in the aircraft hold, under IATA live animal regulations. In addition, governmental regulations applicable in the place of origin, transit and destination should be considered as well. For more information please contact IranAir Offices.
Is it necessary to have ID Cards on IranAir domestic flights?
Yes, Passengers have to carry valid identification cards, passports, national cards, or driving licenses on domestic flights.
What type of items can be carried by a passenger as a cabin baggage?
Personal or valuable items, money, jewelry and documents.
Copyright © 2011 Iran Air - All rights reserved.